At Kensho Co., we craft our products with care and want you to be fully satisfied with your purchase. This page explains our return and warranty terms in both plain language and full legal detail so you know exactly where we stand.
Quick Summary ❤■
We’ll fix it if it’s our fault. We can’t accept it if it’s been changed, damaged, or used.
We gladly accept returns or exchanges if:
- There’s a manufacturing defect or printing error on our part.
- You received the wrong item due to our mistake.
- Your package was verified lost in shipping.
We cannot accept returns if the item:
- Has been washed, stained, or shrunk.
- Has been physically altered, customized, or damaged after delivery.
- Is no longer in its original condition.
If you believe your order qualifies for a return under our policy, please contact us within 7 days of
delivery with your order number and clear photos of the issue.
Full Legal Version ■
Covered Circumstances
Kensho Co. will accept returns or exchanges in the following cases:
- Manufacturing defects or printing errors attributable to Kensho Co.
- Receipt of an incorrect item due to our fulfillment error.
- Non-delivery of a package when verified as undelivered by the carrier.
Warranty Void Conditions
Our warranty and return obligations are void if the item has been altered, modified, or damaged after
delivery, including but not limited to:
- Physical alterations, cutting, or modifications.
- Washing, drying, or laundering resulting in shrinkage, discoloration, or other damage.
- Staining, tearing, or other damage caused after receipt. Any alteration to the original condition voids the warranty.
Final Sale Clause
Except for the specific conditions stated in Section 1, Kensho Co. is under no obligation to issue refunds, replacements, or exchanges.
Customer Responsibility
Please review product care instructions before use and inspect your item immediately upon delivery to ensure it meets expectations.
Kensho Co.
Crafted with care. Backed by clarity.