We settle large-loss property damage insurance claims
Commercial Claims
Multi-Family Claims
High-Value Home Claims
Insurance Claim Experts
Big Claims Experience, Small Firm Attention
Get your property damage insurance claim settled with help from Insurance Claim Recovery Support Public Insurance Adjusters, the policyholder advocates that Commercial & Multifamily business owners trust.
- Commercial Property Claims
- Multi-Family Property Claims
- High-Value Homes & Real Estate Claims
What Policyholders Need To Know About Insurance Claims
Most large loss property damage insurance claims need a good public adjuster who works for you, not the insurance company. Our licensed public adjusters are committed to helping Policyholders understand the claims process. Our reasonable approach in assisting policyholders to navigate the claims process, and deal with challenging independent adjusters’ roles, as well as understanding your insurance coverage, are paramount in order to be promptly and fairly indemnified by your insurer.
Policyholders leverage our invaluable years of experience, reputation, competency, factual work product, aggressive accountability, ethical good faith claim handling practices, and solution-oriented negotiation style to systematically settle claims fairly and prompt for policyholders. How To Settle Property Damage Insurance Claims
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Promises, Promises, Promises
Promises of good faith claims handling and outstanding customer service are pledges often made by insurance companies. Sadly, the reality of the policy sold in relation to this goal is often lacking. Property insurance companies today compete against each other in an oligopoly that creates an incentive for some insurers to cheat in their claims handling practices.
Bad faith jury verdicts of improper claims-handling practices fuel policyholder distrust, uncertainty, loss of control, and massive financial stress. Even the Supreme Court of Texas has been quoted saying, “the insurance claim process is inherently adversarial. The adversarial process begins as soon as a claim is filed and ends only when the resolution of the claim is finally determined and accepted by the parties.” Barbara Techs. Corp. v. State Farm Lloyds
Truth, Facts, Duties
The truth is, policyholders carry the burden of proof while insurers have a duty to perform a good faith claims investigation. Therein lies the rub. Adjusting insurance claims have an inherent conflict of interest built into the process. The insurance company and its representatives represent the insurer’s interests, not the policyholders. Insurance companies also typically have both shareholders and policyholders.
Commercial, Multifamily and High-Value Residential Real Estate owners trust ICRS public insurance adjusters to settle commercial insurance claims
- Are you looking for the single best way to get the Insurance Claim Settlement You Deserve Fairly and Promptly?
- Is your property damage insurance claim from Hail, Fire, Wind, Water or Business Interruption underpaid and delayed costing you time, money and stress?
- Need a strategic approach to recovering from a large property damage insurance claim?
You can hope or you can plan, either way, your real estate assets are always at risk of being damaged and your insurance company’s representatives are coming to adjust your claim….their way.
Property owners trust Insurance Claim Recovery Support to represent their interests pro-policyholder to get the settlement they deserve.
- Over $200M Claim Settlements;
- The fastest way to fairly and promptly settle insurance claims;
- Licensed Public Insurance Adjusters who exclusively represent policyholders for over 10 years;
- Avoid underpaid and delayed settlements;
- Avoid unnecessary litigation;
- Avoid unnecessary appraisal;
- Routinely increase claims from 30% to infinite returns by overturning wrongfully denied claims.
Busy commercial building owners don’t have time or expertise to deal with large and complex property damage insurance claims… let the professional public adjusters at Insurance Claim Recovery Support get you the maximum settlement you deserve in minimum time!
Our philosophy is simple, get a fair and prompt settlement while avoiding unnecessary litigation and appraisal.
Many Policyholders feel the same way. Insurance companies are masters at pontificating the belief that you’ll be covered under your policy but when dealing with insurance claim disputes that lead to underpayments or delays, most policyholders are unaware that they have options, rights and remedies to settling property damage insurance claims by working with an ethical public insurance adjuster like ICRS.
Many policyholders have certainly felt the urge to hire an attorney, file a lawsuit to sue their insurance company, go through subpoenas, depositions, discovery, mediation and court when they are convinced their insurer has acted in bad faith.
What many policyholders have found is that the legal process takes a lot of time, and adds stress.
Our clients share the view opinion that the best course of action in settling a claim is to engage ICRS, public insurance adjusters, at the beginning of a claim, present evidence that supports the policyholder’s position, comply with policy terms, assert relevant statutory insurance codes, expert opinions, department of insurance bulletins, evidence of damage, evidence of occurrence, make a demand for payment to the insurance company and negotiate a fair settlement that is approved by you, the policyholder.
If a policyholder has exhausted all reasonable and necessary efforts to avoid unnecessary litigation to settle a claim and is forced to sue after making reasonable efforts to settle an insurance claim dispute with supporting evidence, documentation and presenting a valid argument for coverage, then we have multiple experienced attorneys who typically also work on contingency we are happy to refer some of the best property damage insurance attorneys is the nation.
Our claim package submissions are built in a fashion that reasonably supports the documentation requirements as evidence for the policyholder’s claim if a lawsuit were filed by the insured due to an ongoing dispute or impasse.
ICRS public adjusters’ Pro-Policyholder claim submissions are included in any potential litigation and further demonstrate the length that you, the policyholder went to avoid litigation.
The smart and proactive choice is to retain the experienced Licensed Public Insurance Adjusters at ICRS who specialize in settling large loss insurance claims representing only policyholders before there is a problem or at the first sign there is an issue.
Settling Property Damage Insurance Claims the Hard Way!
If you need help on a claim, or you are not totally comfortable with what needs to be done, ask for help! It’s better to recuse yourself than do harm through ignorance.
Unfair Claim Settlement Practices
Every state’s insurance department has made an effort to prohibit unfair insurance practices and protect the interests of consumers. What is considered fair or unfair claims practice is regulated by all states in which claims practices are deployed. The national program of regulation is known as the National Unfair Claim Settlement Practices Act, and every state has its own version.
Most state insurance law prohibits some very general behaviors or practices; yet these behaviors can result in very significant penalties if a carrier or adjuster engages in them:
- failing to act promptly;
- denying claims without conducting a reasonable investigation;
- failing to give an insured/claimant a response (i.e. agree to pay or deny) to a claim;
- failing to explain a denial in writing.
You wouldn’t think that complying with these requirements would be that difficult, yet you would be surprised how many don’t.
Years Experience
Claims Settled
Hours Worked
Average Claim Amount
Risk-Free Loss Recovery Offer
Get a complimentary consultation on your damage insurance claim. We are public claim adjusters who work for policyholders, not the insurance company. If you choose to hire us, we work on contingency. No recovery, no fee. Our insurance claim process is proven and streamlined. We also value your privacy. We do not sell, trade, or rent your personal information to others.
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TESTIMONIALS
What Client Says About ICRS
Posted on Dallas RiceTrustindex verifies that the original source of the review is Google. Scott and his entire team so incredibly knowledgeable, their is no way we could have accomplish what we did without their guidance. Keep us the great work!!!!!Posted on Anthony McCraryTrustindex verifies that the original source of the review is Google. Outstanding service experience!!!Posted on Ashley Szulim-SabeanTrustindex verifies that the original source of the review is Google. They are truly a Lifesaver! I cannot say enough good things about Insurance Claim Recovery Support — they truly feel like earth angels. Misty and Scott helped me through one of the most overwhelming and helpless times of my life. As a single woman dealing with major home renovations after a severe water leak, I was unfortunately taken advantage of by a dishonest contractor. From breaking my TV and not saying a word, to lying about repairs, damaging my sprinkler, inflating estimates with bogus charges, and even threatening legal action — I was completely overwhelmed. That’s when Misty and Scott stepped in. Their knowledge of the laws and the insurance claims process is unmatched, and their compassion and support were exactly what I needed. They knew exactly how to handle the situation, empowered me with the facts, and guided me every step of the way. They genuinely listened, made me feel heard and understood, and stood by my side when I needed it most. I am beyond grateful for their integrity, expertise, and kindness. If you’re facing a tough insurance claim situation, do not hesitate to reach out to them — they are absolute professionals and true advocates and helped me feel safe in my own home again.Posted on Jason HTrustindex verifies that the original source of the review is Google. Not sure how Misty has 5 stars here. She won’t even return a call or email.Posted on AdiMak2004Trustindex verifies that the original source of the review is Google. I spoke with Scott about a commercial claim, and he was incredibly helpful. He provided detailed explanations about how policies and adjustments work, making everything much clearer. I really appreciated his thoroughness and knowledge!Posted on Case WegnerTrustindex verifies that the original source of the review is Google. After a nightmare experience dealing with an underpaid commercial property insurance claim from a hailstorm in Dallas, we were fortunate enough to find Scott and Misty Friedson at Insurance Claim Recovery Support (ICRS). Had we not hired them, we would’ve left $127,000 on the table - money we didn’t even know we were owed. Scott and Misty are absolute professionals. Their knowledge of the insurance claim process is unmatched, and they navigated our case with skill, integrity, and relentless attention to detail. On top of that, they’re HAAG certified roof inspectors, which made all the difference in proving the true extent of our damages. Looking back, we wish we had hired ICRS from the very beginning. It would have saved us so much stress, time, and lost money. If you’re dealing with an insurance claim - especially a commercial one - don’t wait. Call ICRS. We’re beyond grateful for everything they did for us.Posted on Jason CheshireTrustindex verifies that the original source of the review is Google. ICRS has been a beacon of hope during one of the most challenging times in my life. After my home was struck by lightning nearly nine months ago, dealing with USAA has been nothing short of a nightmare. They have grossly underpaid my claim, and I was at my wit’s end after countless hours of research, discussions with attorneys, and trying to figure out how to rebuild my home without compromising my financial future. Scott and Misty from ICRS have been the most honest, supportive, and knowledgeable people I’ve encountered throughout this ordeal. They made me feel heard and understood, which was a welcome relief after so many interactions with professionals who seemed more interested in their bottom line than in helping me. Scott guided me through this incredibly complex and stressful process with expert advice, giving me the clarity and confidence I desperately needed. His and Misty’s commitment to doing what’s right for their clients is unmatched. They genuinely care and provide guidance and support that feels personalized and sincere. Thanks to Scott and Misty, I’m back on track and no longer feel overwhelmed. ICRS has saved me countless hours of stress and struggle, and I wholeheartedly recommend them to anyone dealing with a large-loss claim after a storm. Trust me—making them your first call can save you immeasurable frustration and help you navigate this difficult path with sound advice and unwavering support. Thank you, Scott and Misty, for everything you’ve done! -Jason CheshirePosted on Tom ChisanoTrustindex verifies that the original source of the review is Google. Found this firm very responsive with honest advice. Based on our discussion, I actually did not hire them, at least yet, because my claim doesn't require the service. They easily could have pushed to sign me up, but did not. We have just gone thru flooding of our home and it is appreciated not being taken advantage of now.Posted on Scott Dixon SmithTrustindex verifies that the original source of the review is Google. Amazing service and results!Posted on Albert PrienTrustindex verifies that the original source of the review is Google. In 2023, our family woke up to a nightmare. Our house was filled with smoke and on fire. We able to get our son and pets out of the burning house without injury, and our local fire department arrived quickly and put out the fire. By the time that the fire was out, most of our home was destroyed. We contacted our insurer to start a claim and were immediately met with opposition and confusion on their part. It took several weeks for them to assign an adjuster to our claim. This initial experience led our decision to hire a Public Adjuster to navigate the process and advocate on our behalf. We couldn’t trust that our insurer would handle the claim responsibly, and we quickly realized that we needed someone to fight for us to hold them accountable to our policy. We were extremely fortunate to find ICRS and secure Scott as our Public Adjuster. Our Insurer mislead us and withheld information. It took weeks for them to provide a copy of our policy, and when they did, they excluded information that benefited us. ICRS pressured them to provide a full copy of our policy which included the benefits they had initially excluded. Our Insurer provided a scope that was not aligned with the actual cost of rebuilding our home. ICRS countered with a realistic scope and advised us to secure independent quotes on our own. ICRS then leveraged its scope and the independent quotes to force our insurer to provide more realistic amount for the rebuild. The scoping process took months, and ICRS drove the communications the entire time. The first adjuster that our insurer assigned to our claim arrived at the site visit and interview with a combative attitude, where he used inappropriate language, and attempted to force the negotiations their favor by manipulating the facts. ICRS swiftly called out the adjuster and guided the negations back on track. Our Insurer cycled through four adjusters during our claim. The pass-down of information between these adjusters was insufficient, with each new adjuster attempting to avoid payout using the same methods that failed with the last. We were astonished that a company could act in this manner without serious recourse. ICRS was able to leverage emails, photos, inspection reports, and additional documentation to bring the adjusters up to speed after each transition. ICRS’ efforts kept the claim moving every time our insurer attempted to stall. When our Insurer misrepresented the policy and refused to pay out for damages that were covered, ICRS drove the communications process and provided documentation, which included case-law excerpts from similar claims that had gone to trial. This approach provided breakthroughs on vital areas of the negotiations. ICRS provided a paper trail and documentation that our Insurer couldn’t ignore, and ultimately they were forced to pay out due to the exposure that ICRS had made apparent. ICRS increased the overall claim by more than 20% during the planning and rebuild process through supplements. Through negotiations with our Insurance company, ICRS increased the claim by 104% over what was released up-front in our initial settlement. Additionally, the payout ICRS secured for us was 31% higher than our policy limit. Before that fire, we had heard insurance companies pull out every trick in the book to avoid paying out on a policy. Having gone through this experience, we can say that the behavior on our insurers part was far worse than we had ever imagined possible. We advise with 100% conviction that anyone dealing with a large loss such as ours, hire a public adjuster to navigate and advocate on their behalf in order to get the needed results. Our family could not have rebuilt our home with the funds our insurance company provided, and we only have a home to return to because of ICRS’ efforts to hold our insurer accountable for the policy we had paid for. Throughout the claim, which lasted over a year, ICRS navigated the entire claim process with professionalism and care. Our family offers a sincere thank you to Scott, Misty, and the entire ICRS team.
FAQs
Frequently Asked Questions
What is a public adjuster and what do they do?
Here at ICRS, we help policyholders understand their rights. Discover the different types of insurance, the insurance claim process, and settlement tips from the National Association of Insurance Commissioners.
When should I hire a public adjuster?
How are public adjusters compensated?
How do public adjusters differ from insurance company adjusters?
Do I need a public adjuster if I already have an insurance agent or broker?
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