We settle large-loss property damage insurance claims
Commercial Claims
Multi-Family Claims
High-Value Home Claims
Insurance Claim Experts
Big Claims Experience, Small Firm Attention
- Commercial Property Claims
- Multi-Family Property Claims
- High-Value Homes & Real Estate Claims
What You Need to Know About Public Adjusters
A public insurance adjuster (PIA) is a private, independent, licensed, bonded, and professional claims adjuster who settles property damage insurance claims exclusively on behalf of the policyholder. Public adjusters are the only type of claims adjuster that can…
- Legally interpret policy
- Negotiate insurance settlements
- Represent the rights of an insured
Aside from attorneys and the broker of record.
Policyholders may hire a public adjuster to help settle an insurance claim on their behalf. Public adjusters only represent the interests of the policyholder…not your insurance company.
Public adjusting services include strategic risk management advice, thorough investigation, communicating, corresponding, meeting, and negotiating with your insurers’ representatives on your behalf.
A good Public Adjuster (PA) can be a valuable resource for policyholders who are dealing with a large property damage insurance claim.
What is a Public Adjuster? Policyholder help—for a fair settlement
Basically, a public insurance adjuster is a policyholder advocate who is a private, independent, licensed, bonded, and professional claims adjuster who settles property damage insurance claims exclusively on behalf of the insured.
Public adjusters only represent the interests of the policyholder…not your insurance company. Public adjusting services include strategic risk management advice, thorough investigation, communicating, corresponding, meeting, and negotiating with your insurers’ representatives.
Conversely, an independent adjuster or all lines adjuster represents the interests of insurance companies. Insurer-retained representatives prepare claim filings for compensation on behalf of an insurance company.
Your insurance company assigns an “independent” adjuster to property damage insurance claims to represent the interests of the insurer. A public insurance adjuster has no duty to your insurance company and only represents the interests of insured policyholders.
Public adjusters only handle or advise on claims involving first-party property losses. These include real property, both residential and commercial, personal and business property, modes of transportation like automobiles, trucks, and airplanes, and other property covered by first-party insurance policies.
What does a public adjuster do?
Moreover, public insurance adjusters are legally authorized to act on behalf of an insured policyholder. Practices, responsibilities, and duties of a public adjuster include:
- Review policy language – some coverages and exclusions are open to interpretation. Analysis of conditions and knowledge of the terms of your indemnity contract are key.
- Assist the policyholder in meeting their burden of proof of claimed property damages.
- Perform a Timely and Proper Investigation – Inspect and assess physical damages.
- Match up losses with the appropriate property coverages for a fair settlement demand.
- Review and respond to carrier correspondence addressing any omissions, misrepresentations, wrongful denials, violations of policy, and violations of insurance code statutes.
- Compile and Submit a Pro-Policyholder Claim Package to your insurer with supporting evidence that documents your damages, the estimated scope of work, estimated costs, occurrence data, 3rd party reports, photos, news stories, policy language, statutes, bulletins, proper forms and present a proof of loss.
- Incorporate reasonable arguments to trigger coverage under your insurance policy and in compliance with the insurance code statutes of your state.
- Proactively remove objections, roadblocks, and wrongful withholding of coverages.
- Expose the insurer’s liabilities and potential violations of the statutory insurance codes.
- Reasonably argue with a credible degree of certainty any questionable allegations of an insurer’s view for underpayment, delays, or wrongful denial of your property damage insurance claim.
- Negotiate a fair and prompt settlement.
- Preparation, complete, and/or file a complaint to the state department of insurance on your behalf.
- Preparation, completion, and/or file an insurance claim with a respective insurer for compensation or remuneration on behalf of an insured policyholder or first-party claimant.
- Refer legal counsel.
- Avoid unnecessary litigation and appraisal.
Who Works With ICRS Public Adjusters?
Multifamily, Apartment, and Commercial business policyholders as well as high-end homeowners trust Insurance Claim Recovery Support public adjusters to prepare, file, and adjust their fire, hail, hurricane, flood, wind, water, vandalism, business interruption, and other insurance claims. Our clients have vastly benefited from the outcome of the claim settlement they deserve as a result of our pro-policyholder representation.
When should a policyholder hire a public adjuster?
If you aren’t getting the property damage insurance claim settlement you deserve, don’t fully understand the policy language, coverage, benefits, exclusions, or terms. Or, if you don’t have time to deal with the insurance claims process. Or if your insurance company is not reasonably responding to your requests, or if you feel your insurer is not correctly evaluating your claim.
The truth is, if you seek the maximum settlement you deserve with minimum time delays and stress, you may want to consider hiring an ICRS public adjuster to negotiate your insurance claim at the beginning, when a dispute arises, or to supplement a claim as a non-litigious option to settle a property damage insurance claim. Engaging a good public adjuster at the beginning of a claim is the best time. Especially if the claim is a partial loss, large or complex.
The reason why is that insurers are required to consider any evidence which supports the policyholder’s interests equal to their own in the spirit of acting in good faith. Unrepresented policyholders who don’t have anyone representing their interests run risks of poor documentation, misunderstanding of policy terms and claims submissions, improper inspections, delays, underpayments, financial stress, errors, omissions, bad faith tactics, and improper claims-handling practices.
Reasonably preventing property from further damage as well as performing a “timely and thorough investigation” of claims is an absolute MUST for a policyholder. Getting a prompt and fair settlement versus delays, underpayments, controversy, adversity, and unnecessary litigation can be achieved by hiring a professional public adjuster at the beginning of a claim to get fairly indemnified.
Good, experienced public adjusters will assist policyholders to navigate the insurance claim process from mitigation efforts to the recovery of withheld depreciation.
A public adjuster is essentially a policyholder advocate who acts as a private, independent, licensed, bonded, and professional claims adjuster that settles property damage insurance claims exclusively on behalf of the insured. They work solely on behalf of policyholders.
Individuals and businesses hire these licensed professionals when they need help filing a claim or if they believe a claim amount offered by their insurance company was incorrect.
Public adjusters can file and negotiate claims for hail, flood, fire, smoke, wind, and hurricane damage, as well as damage due to other perils, and loss of business income caused by property damage. They are legally authorized to act on behalf of an insured policyholder. Practices, responsibilities, and duties of a public adjuster include:
- Review policy language – some coverages and exclusions are open to interpretation. Analysis of conditions and knowledge of the terms of your indemnity contract are key.
- Assist the policyholder in meeting their burden of proof of claimed property damages
- Perform a Timely and Proper Investigation – Inspect and assess physical damages.
- Match up losses with the appropriate property coverages for a fair settlement demand.
- Review and respond to carrier correspondence addressing any omissions, misrepresentations, wrongful denials, violations of policy, and violations of insurance code statutes.
- Compile and Submit a Pro-Policyholder Claim Package to your insurer with supporting evidence that documents your damages, the estimated scope of work, estimated costs, occurrence data, 3rd party reports, photos, news stories, policy language, statutes, bulletins, proper forms and present a proof of loss.
- Incorporate reasonable arguments to trigger coverage under your insurance policy and in compliance with the insurance code statutes of your state.
- Proactively remove objections, roadblocks, and wrongful withholding of coverages.
- Expose the insurer’s liabilities and potential violations of the statutory insurance codes.
- Reasonably argue with a credible degree of certainty any questionable allegations of an insurer’s view for underpayment, delays, or wrongful denial of your property damage insurance claim.
- Negotiate a fair and prompt settlement.
- Prepare, complete, and/or file a complaint to the State Department of Insurance on your behalf.
- Refer legal counsel, expert engineers, hygienists, or other professionals when necessary.
- Avoid unnecessary litigation and appraisal.
Multifamily, Apartment, and Commercial business policyholders who engage Insurance Claim Recovery Support LLC public adjusters have vastly benefited from the outcome of the claim settlement we deliver as a result of our pro-policyholder representation. We work on a contingency basis and policyholders actually save a lot of time, stress and often pay the same fee by hiring us at the beginning of a claim rather than waiting for problems.
How does a Public Insurance Adjuster get paid?
Initial Claim: Professional public adjusters typically charge a fee of up to 10 percent of the insurance settlement less the claim deductible for their services. Most states allow a public adjuster to work on contingency under the terms whereby if there is no recovery, there is no fee.
Supplement Claim: If a claim payment has already been made by an insurer and a policyholder disagrees with the amount of the settlement, the insured or a public adjuster can reopen a claim to supplement the scope and estimated damages as long as it is within the statute of limitations and/or complies with the policy language. The method of calculating the commission for public insurance adjuster fees on supplement claims is typically based on the lesser of these 2 options:
Either (1) not to exceed (10%) percent of gross settlement, less deductible, or (2) 25% of new money.
Our public adjusters take pride in assisting policyholders to navigate the large loss claims process, avoid unnecessary delays, underpayments, and unnecessary litigation, and negotiate the fair settlement they deserve.
When should you consider the services of a public adjuster?
- When your property damage insurance claim is relatively large or complex. A public adjuster works exclusively for policyholders. Your insurance company will have an adjuster assigned to your claim; however, they represent and are paid by the insurance company to adjust the claim on behalf of your insurance company— not yours.
- You don’t fully understand the insurance policy’s language, coverage, benefits, exclusions, or terms.
- When you don’t have time to deal with the insurance claims process.
- Your insurance company is not responding to you adequately, timely, or you feel they are not properly evaluating your claim.
When is it too late to hire a public adjuster?
If you’re dealing with an insurance claim delay, underpayment, or wrongful denial and are just now discovering the benefits of using a public adjuster, you can still get help. Even after an insurer has issued a coverage determination, if you do not agree with their decision, a good public adjuster can typically reopen and supplement a property damage insurance claim subject to policy terms, conditions, and statute of limitations.
We routinely reopen and supplement property damage insurance claims. However, if you’ve hired an attorney, invoked appraisal, passed the timeframe to file or reopen a claim, signed a release with your insurer, or are currently represented by another party, it’s probably too late to hire a public adjuster.
Thinking of hiring a public adjuster?
- Ask – How long have you been a public adjuster?
- Check the references and qualifications of any public adjuster. Ensure the public adjuster and their firm only work for policyholders and never insurers or their representatives.
- Make sure they specialize in your type of loss and your type of property. Homeowner policies and damages are vastly different that surplus commercial policies and damages.
- Avoid any public adjuster who pressures you and, as always, read your contract carefully to make sure you understand it all before you sign.
- Know the facts after a major disaster. Your state’s insurance department may set the percentage that public adjusters are permitted to charge. Be wary of public adjusters who go door-to-door after a catastrophe.
- Ask – what percentage of their files escalate to legal or appraisal? The goal is to get you settled without unnecessary litigation or appraisal.
- Ask – how heavy is their current workload? After a major disaster, any good professional public adjuster will have challenges managing a large number of complex claims, find out how busy the public adjusting firm is before hiring them.
- Gut check – are you comfortable with the person? Were your questions answered and realistic expectations about the insurance claim process clearly set? Did the questions and requests for information in your conversations give you the impression that the public adjuster is learning your claim or are they trying to sell you?
Years Experience
Claims Settled
Hours Worked
Average Claim Amount
Risk-Free Loss Recovery Offer
Get a complimentary consultation on your damage insurance claim. We are public claim adjusters who work for policyholders, not the insurance company. If you choose to hire us, we work on contingency. No recovery, no fee. Our insurance claim process is proven and streamlined. We also value your privacy. We do not sell, trade, or rent your personal information to others.
Need immediate fire damage insurance claim help?
TESTIMONIALS
What Client Says About ICRS
Posted on Dallas RiceTrustindex verifies that the original source of the review is Google. Scott and his entire team so incredibly knowledgeable, their is no way we could have accomplish what we did without their guidance. Keep us the great work!!!!!Posted on Anthony McCraryTrustindex verifies that the original source of the review is Google. Outstanding service experience!!!Posted on Ashley Szulim-SabeanTrustindex verifies that the original source of the review is Google. They are truly a Lifesaver! I cannot say enough good things about Insurance Claim Recovery Support — they truly feel like earth angels. Misty and Scott helped me through one of the most overwhelming and helpless times of my life. As a single woman dealing with major home renovations after a severe water leak, I was unfortunately taken advantage of by a dishonest contractor. From breaking my TV and not saying a word, to lying about repairs, damaging my sprinkler, inflating estimates with bogus charges, and even threatening legal action — I was completely overwhelmed. That’s when Misty and Scott stepped in. Their knowledge of the laws and the insurance claims process is unmatched, and their compassion and support were exactly what I needed. They knew exactly how to handle the situation, empowered me with the facts, and guided me every step of the way. They genuinely listened, made me feel heard and understood, and stood by my side when I needed it most. I am beyond grateful for their integrity, expertise, and kindness. If you’re facing a tough insurance claim situation, do not hesitate to reach out to them — they are absolute professionals and true advocates and helped me feel safe in my own home again.Posted on Jason HTrustindex verifies that the original source of the review is Google. Not sure how Misty has 5 stars here. She won’t even return a call or email.Posted on AdiMak2004Trustindex verifies that the original source of the review is Google. I spoke with Scott about a commercial claim, and he was incredibly helpful. He provided detailed explanations about how policies and adjustments work, making everything much clearer. I really appreciated his thoroughness and knowledge!Posted on Case WegnerTrustindex verifies that the original source of the review is Google. After a nightmare experience dealing with an underpaid commercial property insurance claim from a hailstorm in Dallas, we were fortunate enough to find Scott and Misty Friedson at Insurance Claim Recovery Support (ICRS). Had we not hired them, we would’ve left $127,000 on the table - money we didn’t even know we were owed. Scott and Misty are absolute professionals. Their knowledge of the insurance claim process is unmatched, and they navigated our case with skill, integrity, and relentless attention to detail. On top of that, they’re HAAG certified roof inspectors, which made all the difference in proving the true extent of our damages. Looking back, we wish we had hired ICRS from the very beginning. It would have saved us so much stress, time, and lost money. If you’re dealing with an insurance claim - especially a commercial one - don’t wait. Call ICRS. We’re beyond grateful for everything they did for us.Posted on Jason CheshireTrustindex verifies that the original source of the review is Google. ICRS has been a beacon of hope during one of the most challenging times in my life. After my home was struck by lightning nearly nine months ago, dealing with USAA has been nothing short of a nightmare. They have grossly underpaid my claim, and I was at my wit’s end after countless hours of research, discussions with attorneys, and trying to figure out how to rebuild my home without compromising my financial future. Scott and Misty from ICRS have been the most honest, supportive, and knowledgeable people I’ve encountered throughout this ordeal. They made me feel heard and understood, which was a welcome relief after so many interactions with professionals who seemed more interested in their bottom line than in helping me. Scott guided me through this incredibly complex and stressful process with expert advice, giving me the clarity and confidence I desperately needed. His and Misty’s commitment to doing what’s right for their clients is unmatched. They genuinely care and provide guidance and support that feels personalized and sincere. Thanks to Scott and Misty, I’m back on track and no longer feel overwhelmed. ICRS has saved me countless hours of stress and struggle, and I wholeheartedly recommend them to anyone dealing with a large-loss claim after a storm. Trust me—making them your first call can save you immeasurable frustration and help you navigate this difficult path with sound advice and unwavering support. Thank you, Scott and Misty, for everything you’ve done! -Jason CheshirePosted on Tom ChisanoTrustindex verifies that the original source of the review is Google. Found this firm very responsive with honest advice. Based on our discussion, I actually did not hire them, at least yet, because my claim doesn't require the service. They easily could have pushed to sign me up, but did not. We have just gone thru flooding of our home and it is appreciated not being taken advantage of now.Posted on Scott Dixon SmithTrustindex verifies that the original source of the review is Google. Amazing service and results!Posted on Albert PrienTrustindex verifies that the original source of the review is Google. In 2023, our family woke up to a nightmare. Our house was filled with smoke and on fire. We able to get our son and pets out of the burning house without injury, and our local fire department arrived quickly and put out the fire. By the time that the fire was out, most of our home was destroyed. We contacted our insurer to start a claim and were immediately met with opposition and confusion on their part. It took several weeks for them to assign an adjuster to our claim. This initial experience led our decision to hire a Public Adjuster to navigate the process and advocate on our behalf. We couldn’t trust that our insurer would handle the claim responsibly, and we quickly realized that we needed someone to fight for us to hold them accountable to our policy. We were extremely fortunate to find ICRS and secure Scott as our Public Adjuster. Our Insurer mislead us and withheld information. It took weeks for them to provide a copy of our policy, and when they did, they excluded information that benefited us. ICRS pressured them to provide a full copy of our policy which included the benefits they had initially excluded. Our Insurer provided a scope that was not aligned with the actual cost of rebuilding our home. ICRS countered with a realistic scope and advised us to secure independent quotes on our own. ICRS then leveraged its scope and the independent quotes to force our insurer to provide more realistic amount for the rebuild. The scoping process took months, and ICRS drove the communications the entire time. The first adjuster that our insurer assigned to our claim arrived at the site visit and interview with a combative attitude, where he used inappropriate language, and attempted to force the negotiations their favor by manipulating the facts. ICRS swiftly called out the adjuster and guided the negations back on track. Our Insurer cycled through four adjusters during our claim. The pass-down of information between these adjusters was insufficient, with each new adjuster attempting to avoid payout using the same methods that failed with the last. We were astonished that a company could act in this manner without serious recourse. ICRS was able to leverage emails, photos, inspection reports, and additional documentation to bring the adjusters up to speed after each transition. ICRS’ efforts kept the claim moving every time our insurer attempted to stall. When our Insurer misrepresented the policy and refused to pay out for damages that were covered, ICRS drove the communications process and provided documentation, which included case-law excerpts from similar claims that had gone to trial. This approach provided breakthroughs on vital areas of the negotiations. ICRS provided a paper trail and documentation that our Insurer couldn’t ignore, and ultimately they were forced to pay out due to the exposure that ICRS had made apparent. ICRS increased the overall claim by more than 20% during the planning and rebuild process through supplements. Through negotiations with our Insurance company, ICRS increased the claim by 104% over what was released up-front in our initial settlement. Additionally, the payout ICRS secured for us was 31% higher than our policy limit. Before that fire, we had heard insurance companies pull out every trick in the book to avoid paying out on a policy. Having gone through this experience, we can say that the behavior on our insurers part was far worse than we had ever imagined possible. We advise with 100% conviction that anyone dealing with a large loss such as ours, hire a public adjuster to navigate and advocate on their behalf in order to get the needed results. Our family could not have rebuilt our home with the funds our insurance company provided, and we only have a home to return to because of ICRS’ efforts to hold our insurer accountable for the policy we had paid for. Throughout the claim, which lasted over a year, ICRS navigated the entire claim process with professionalism and care. Our family offers a sincere thank you to Scott, Misty, and the entire ICRS team.
FAQs
Frequently Asked Questions
What is a public adjuster and what do they do?
Here at ICRS, we help policyholders understand their rights. Discover the different types of insurance, the insurance claim process, and settlement tips from the National Association of Insurance Commissioners.
When should I hire a public adjuster?
How are public adjusters compensated?
How do public adjusters differ from insurance company adjusters?
Do I need a public adjuster if I already have an insurance agent or broker?
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